Poposoap Q&A
Find answers to all your questions about Poposoap products, installations, and more.
Product FAQs
Our solar fountains are designed for animal baths, waterfalls, ponds, hydroponics, garden decorations, and more. The right pump depends on its intended use, your location, and the required water flow. We offer a wide range of solar pumps in various wattages; you can select the right one based on our product testing results.
It works in cloudy weather, but the power supply becomes weak, and the spraying height and flow rate will be reduced. If trees or shadows block part of the panel, the spraying effect will also diminish. When the panel is completely blocked, the fountain will not work efficiently. It works best when facing direct sunlight.
We offer both types:
With Battery Backup: Stores energy when sunlight is available and releases it when there is no sun, ensuring continuous operation.
Without Battery Backup: It works in cloudy conditions, but the spraying effect is weaker, and it stops working without sunlight.
You can explore models with battery backup on our website.
The 10W/15W/12W/20W/25W pumps come with a 16.5ft (5m) cord, while the 6W/7W models have a 10ft (3m) cord. Additional 10ft (3m) extension cords are available separately. You can find more details on our website.
Yes, you can connect a garden hose to the solar water pump using the 1/2" or 3/8" outlet. Some models include a 6.6ft hose, but you can also purchase tubing separately.
The pump needs to be submerged in at least 2 inches of water, but the nozzle should remain above the water surface. If your pond is deeper than 16 inches, you can place a stone or frame at the bottom to reduce the depth and raise the nozzle slightly above the water.
New models (released in February 2023) have dry-run protection. If the sensors are not covered by water, the pump will automatically shut off and restart when the water level rises. Older models without dry-run protection may be damaged if run dry.
- 12W model: 160 GPH, 4.9 FT spray height.
- 20W model: 320 GPH, 7.5 FT spray height.
- 25W model: 410 GPH, 8.6 FT spray height.
- 6W/10W/15W models: 2.6 FT spray height.
Yes, our pumps are compatible with larger solar panels. You can connect them for additional power.
Installation & Usage
- Assemble the fountain hose and nozzle.
- Place the pump in the water.
- Connect the pump to the solar panel.
- Position the solar panel in direct sunlight.
Maintenance & Care
Regular cleaning is necessary to avoid clogs. Here’s how to clean:
- Disconnect the pump.
- Remove and clean the foam filter and two probe sensors.
- Reassemble the pump and filter.
- Reconnect the pump to resume operation.
Returns & Warranty
We offer a 1-year warranty and a 30-day 100% refund. If you encounter any issues, please contact us via email at support@poposoapsolar.com.
Technical Support
- Ensure the solar panel is in direct sunlight with no shadow.
- Clean the pump and sensors to remove any debris.
- Check that there is enough water to submerge the pump.
- Ensure that the flow control valve is open, and the tube is clear.
