At Poposoap Solar, we are committed to delivering high-quality products and exceptional after-sales service. To ensure your satisfaction, we provide a one-year limited warranty for all Poposoap Solar products. Below is an overview of our warranty policy:

Warranty Coverage:

  • Our warranty covers any defects in materials or workmanship under normal use. It does not include damage resulting from misuse, accidents, unauthorized modifications, or repairs.

Warranty Period:

  • All Poposoap Solar products come with a one-year limited warranty from the date of purchase. If you encounter any quality issues during the warranty period, please contact us promptly for support.

How to Claim Warranty Service:

  1. Contact Us - If you experience any issues, reach out to us through website after-sales: poposoapservice@gmail.com or Amazon after-sales: support@poposoapsolar.com, providing proof of purchase (e.g., order number, invoice).
  2. Fault Evaluation - Our team will assess the issue and determine applicable warranty service.
  3. Repair or Replacement - For products eligible under the warranty, we will provide repair or replacement services free of charge.

Situations Not Covered by the Warranty:

  • Issues caused by human damage, improper use, or failure to follow the product instructions.
  • Normal wear and tear, scratches, and other cosmetic damages are not covered.
  • Unauthorized repairs or modifications will void the warranty.

Return and Replacement Policy:

  • For issues that cannot be repaired under warranty, we will offer a replacement of equal value.

We aim to ensure your shopping experience is worry-free with our one-year warranty policy. If you have any questions about the warranty, please feel free to contact our customer service team. We are dedicated to providing you with the best possible service.