Getting Started & Support

Thank you very much for your interest in Poposoap's solar water pumps and kits.

Poposoap products are designed for quick and easy setup and reliable long-term use, but sometimes customers have a little trouble in getting started. Don't worry, we’re here to help. If you’ve tried the solutions below and are still stuck, feel free to get in touch with us ,We will reply to you within 24 hours

 

GETTING STARTED - QUICK START GUIDE

• 1. Please make sure to place the solar panel in direct sunlight without any shadow. It works best when facing the sun;
• 2. The pump needs to be fully immersed in water, and the nozzle top should be above the water to spray out water;
• 3. The pump needs to be cleaned regularly to avoid clogging with dust and stopping work. The pump is detachable for cleaning;
• 4. Keep the surface of the solar panel cleaning;
• 5. In cloudy day or the sun is weak, it will intermittently spray water or stop working, which is affected by the intensity of sunlight;

Trouble Shooting:
(If the pump doesn't work, please check the possible failures listed below.)

• 1. Make sure the solar panel is exposed in direct sunlight, no shadow;
• 2. Try to disconnect the solar panel and re-connect to active the pump;
• 3. The pump may be blocked by dirt, disassemble the front cover of the pump to clean;
• 4. Make sure there is enough water so that the pump can fall completely underwater;
• 5. Check the nozzle is connected tightly; Check if the cord is broken.